Account deletion

You stay in control of your account.

Export what you need, then schedule client deletion or business closure with a 30-day recovery period.

Client accounts

Sign in and open client Settings.
Open Account deletion and review the deletion preview.
Download the available machine-readable data export if you want a copy.
Complete the recent-authentication and confirmation steps.
Cancel from the same screen if you change your mind during the 30-day recovery period.

When processing completes, the client login, profile, preferences, push registrations and saved-payment records are removed. Existing bookings are not automatically cancelled. Genuine reviews may remain, but the reviewer identity and direct client-account link are removed.

If the same login also owns or accesses a business, deletion cannot remove access another business still depends on. The app will explain whether ownership must be transferred or only the client persona can be removed.

Business accounts

Sign in as the business owner and open Data & privacy.
Choose Close business and review the export and closure effects.
Cancel any active subscription through Stripe, Apple or Google, according to where it was purchased.
Confirm using the current password, exact business name and acknowledgement.
Cancel the closure if you change your mind during the 30-day recovery period.

When closure completes, the public booking profile, future availability, services, integrations, business assets and team access are retired. Future appointments are cancelled through the protected closure process.

Appointments, payment evidence, reviews, clinical or treatment records and audit evidence may remain where the business or BuiltBy2 must retain them for lawful operational, professional, financial, complaints, fraud-prevention or legal reasons. Public identity is removed from retained history where appropriate.

Cannot access the app?

Email support@builtby2.co.uk from the address associated with the account. State whether the request concerns a client account or a business. We will verify identity and, for a business, ownership authority before scheduling deletion.

You can also use this route after uninstalling the mobile app. We will not require you to reinstall it to start a verified request.

Questions about retained information

Deletion rights are not absolute. Where information must remain, we will restrict it to the relevant purpose and explain the category and reason where we can. Read the Privacy Policy or email support@builtby2.co.uk.